Refund, Returns, and Cancellation Policy

At ProteinBasket, we aim to provide you with a smooth and satisfying shopping experience. Nevertheless, we appreciate that sometimes things may not go as expected. Please read this policy carefully to understand your options in case you wish to return, cancel, or get a refund.

1️⃣ Cancellations

1.1. Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched from our warehouse, please contact us immediately at proteinbasketofficial@gmail.com or through our contact page with your order number.
A full refund will be processed to your original method of payment.

1.2. Cancellation After Dispatch

Once your order has been dispatched, we will be unable to cancel it. However, you may return the products once you have received them, subject to our return policy.

2️⃣ Returns

2.1. Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be unopened, unused, and in its original packaging.

• The return must be initiated within 7 days of delivery.

• Certain products, such as perishable items, opened health Supplements, and personalized products, are not eligible for return.

2.2. Return Process

To return a product:

1. Send us an email at [contact@proteinbasket.com] with your order number, product details, and reason for return.

2. Once your return is approved, we will provide you with instructions for return delivery.

3. Please pack the product safely and send it back to us in its original packaging.

2.3. Shipping Charges

The return shipping cost will be borne by the customer unless the return is due to:

• Incorrect or faulty products.

• Damage during delivery.

3️⃣ Refunds

3.1. Refund Approval

Once we receive and inspect the returned product, we will notify you whether your return has been approved or rejected.

3.2. Refund Method

Refunds will be processed to the original method of payment within 7-10 business days of approval.

3.3. Refund Amount

The amount refunded will exclude:

• Shipping charges (unless the return is due to our error).

• Any discounts or promotions applied to the original order.

4️⃣ Damaged or Incorrect Product

If you received a damaged or incorrect product, please:

1. Contact us immediately at proteinbasketofficial@gmail.com with your order number and photo of the product.

2. We will resolve the issue promptly by offering a replacement or full refund, depending on your preference and product availability.

5️⃣ Final Notes

• All returns, cancellations, and refunds are subject to this policy and our terms and conditions of service.

• We reserve the right to reject returns or cancellations if the conditions outlined above are not met.

For any questions or clarifications, please feel free to contact us directly at proteinbasketofficial@gmail.com or through our contact page.