Protein Basket has partnered with reputed logistic partners for our logistic services, to ensure that all our products reach you in the best of conditions with no damages. We ensure you that we use packaging materials of the best quality, which is sourced from reliable vendors, and ensure thorough testing of package worthiness before using them for shipping and delivery of our products.
At present we don’t charge any shipping cost from customers. This may change due to COVID-19 enforced circumstances or some other unavoidable conditions.
All the changes and charges will be updated here before enforcing.
How does the delivery process work?
Once our system has processed the order that you have placed with us, your products are thoroughly inspected to ensure that they are in a perfect condition. After the products have been subjected to thorough inspection and on passing the final round of quality check, we pack and handover your products to our trusted logistic partner.
Our logistic partner will then deliver the products to you at the earliest possibility. In case, our logistic partner is unable to reach you at the shipping address or at the suitable time provided by you, then our logistic partner shall contact you to resolve the same.
Please note that all products ordered by you (including if any free gifts bundled with the product that you have ordered for) will be shipped to you at the shipping address, provided by you at the time of placing your order, with an invoice. While we strive to ship all products in your order together, this may not always be possible.
How are the products packaged?
Each individual product is packaged in bubble wrap while our fragile products like glass bottles are safely secured with an additional layer of bubble wrap. We then package our products in cardboard boxes. After packaging, the products are then handed over to our logistic partners for completing the delivery at the shipping address provided by you. Protein Basket hold the responsibility for any damages caused to the product while in transit to you.
What is the range of locations to which Protein Basket ships their products?
We ships throughout India to almost all pin-codes. The list of pin-code serviceability might change from time to time depending on our logistics partners. You can check if we deliver to your shipping address by typing in your pin-code on any of our product pages listed on our Website or by entering your shipping details on the checkout page.
How to to track my order?
As soon as you place your order with us, your order is processed from our concerned warehouse. Once your order has been dispatched from our warehouse, you shall receive a confirmation message, on the mobile number provided by you at the time of placing your order with us, containing the details of the tracking number and the courier company that is processing your order.
You can track the status of your package after your order has been dispatched from our warehouse.
How long will it take for my order to reach me?
All orders are dispatched within 24 hours of you placing the order. We aspire to get your product delivered within 2-7 days of you placing your order depending on the shipping location of your order but at times owing to unforeseen circumstances and delays, deliveries can take slightly longer. Please note that Protein Basket will try its level best to make sure that you receive your order as soon as possible but Protein Basket is not liable for any delay in delivery by our logistics partner.
NOTE: Due to COVID-19, it could be possible that the delivery of your products could be delayed. As such for the time being, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays.